Customer Service : Professional and Reliable
Fastball Sports Collectibles Terms and Conditions
By using our website or purchasing a product from the Fastball Sports Collectibles, you agree to the following terms and conditions.
The availability of product on the Fastball Sports Collectibles is contingent upon demand and not guaranteed. Item prices are subject to change without notice. Item prices must be verified at time of purchase. Promotional Codes
Fastball Sports Collectibles promotion codes are redeemed during the ordering process at checkout. Discounts are offered and redeemable only for products available at the time of the order and must be applied at the same time your order is placed. Sorry, discounts are not valid for certain products including some limited-edition items. Discounts do not apply to previous orders and may not be used in conjunction with other discounts, coupons, offers or previously discounted items. Void where prohibited or restricted by law. To redeem a promotional code, you must be a legal resident of the U.S. or Canada and 18 years or older. Trademarks appearing on our website are the property of Fastball Sports Collectibles, Inc. unless otherwise indicated. ©2010 Fastball Sports Collectibles, Inc.. All rights reserved.
Shipping Methods and Costs
The Fastball Sports Collectibles Web site offers only ground, three-day, two-day and two levels of overnight shipping for delivery within the U.S. All orders (regardless of shipping method) require a minimum process time of five business days before shipping as we apply "built to order" to all our products to reduce the risk of damage. This does not apply to "pre-sale" product orders; such items will ship the week they become available. Business days are Monday through Friday, excluding any federal holidays or company shut-downs. We ship to Canada via UPS Expedited service. Shipping charges will be added to your order at check-out. You are responsible for all duties and taxes - these will be collected by the carrier from you upon delivery. At this time, we are unable to ship to P.O. boxes, APO addresses or U.S. territories overseas.
PICK UP : pick up items in person is available in downtown Toronto, Broadview and Danforth area or Finch and Dufferin area futher north..
Please confirm: 416.323.0403
Returns and Exchanges
Fastball Sports Collectibles, Inc. wants you to be absolutely satisfied with your purchase. Accordingly, every care has been taken to assure that you receive your order precisely in the manner you requested. . You may reach a member of our Customer Service Team, at +1416 910 7717. All items must be returned in the original packaging, with all included accessories. Returns must be shipped within 15 days of receipt. Returns must also include original proof of purchase (copy of the internet order and credit card receipt).Customer is responsible for lost or stolen return shipments, accordingly it is the customer's responsibility to insure and/or obtain tracking information from the carrier when returning an item. Returns that do not comply with these instructions will not be processed and credit will not be given.
Please call us within 48 hours of receipt of your package if you have received merchandise that has been damaged during shipment, or is defective. You may reach a member of our Customer Service Team, at +1416 910 7717. At the time of your call, we will assist you with the return process and requirements, including issuing a "call tag" in order to have your package picked up and returned to us. No returns will be accepted without a "call tag" authorization. All items must be returned in the original packaging, with all included accessories. Unless damaged, please use the original shipping box to securely re-seal your package for return. Returns must be shipped within 15 days of receipt. Returns must also include original proof of purchase (copy of the internet order and credit card receipt). We will not issue a refund for any damage caused or resulting from a failure to follow this procedure. If we determine that your item was damaged during shipment to you or is defective, we will issue a full refund of the purchase price and shipping charges in the form of a credit to the original credit card used to make the purchase. Returns that do not comply with these instructions will not be processed and credit will not be given.
Gift Certificates Terms and Conditions
You cannot purchase a new Gift Certificate with another Gift Certificate. You cannot apply any coupon or discounts toward the purchase of a Gift Certificate. There are no shipping and handling charges applied to Gift Certificate purchases. When you purchase a Gift Certificate and merchandise, the shipping charges are calculated based only on the merchandise portion of the order. Fastball Sports Collectibles is not responsible for lost or stolen gift certificates At this time we are unable to accept international Gift Certificate orders. Gift Certificates cannot be returned or cancelled after purchase. Gift Certificates can be redeemed only at www.fastballcollectibles.comWhen redeeming a Gift Certificate, if your order total is more than the amount of the Gift Certificate(s), you will be required to pay the order balance with a credit card. As is our policy, we will not charge your credit card until your merchandise is shipped. Any unused Gift Certificate balances will be stored in your Fastball Sports Collectibles Gift Certificate account. Each time you redeem a Certificate we automatically deduct the amount from the balance and keep track of your remaining balance until the Gift Certificate is redeemed for the original full amount. If for some reason you return merchandise that was purchased with a Gift Certificate we will refund the Gift Certificate amount in the form of a credit memo. To subsequently redeem the credit memo you will call +1416 910 7717 and our Customer Service Team will process your order. If for some reason you return merchandise that was purchased with a credit card and a gift certificate, we will credit your card for the original amount applied during purchase and process a credit memo as described above for the Gift Certificate balance. To purchase from the Fastball Sports Collectibles, you must be 18 years of age or older.By utilizing this site, you hereby consent to the terms and conditions as stated herein.